01257 686 070
20A High St, Wigan WN6 0HL

Personalised Care Services Tailored to Your Unique Needs

At Browns Case Management, we understand the challenges that can arise when you or your loved one requires care or support due to life-changing or catastrophic injuries. That's why we are dedicated to providing comprehensive care services that cater to your individual needs. Our team specialises in recruiting, training, and managing highly skilled and compassionate care professionals who will work with you throughout the rehabilitation process, ensuring you receive the necessary support to manage your everyday life.

Flexible Care Packages Designed Just for You

We recognise that everyone's care needs are different, which is why we offer flexible care packages to accommodate various requirements. Whether you require assistance for a few hours a day or a comprehensive 24-hour care plan, we have a dedicated team ready to recruit and assemble the perfect care team for you.


What Does Our Care Include?

Our care services encompass a range of vital areas to ensure your well-being and comfort:

  • Personal Care: Assistance with bathing, dressing, grooming, and other daily personal tasks.
  • Medical Care: Support with medication management, health monitoring, wound care, and more.
  • Mobility Aid: Assistance with mobility, transfers, and transportation needs.
  • Nutritional Support: Help with meal planning, preparation, and feeding, ensuring proper sustenance.

Person-Centred Approach to Care

We know that there is no one-size-fits-all approach to care. That's why we prioritise a person-centred approach, taking the time to understand your unique needs, preferences, and goals. Based on this valuable information, we develop a customised Care Plan that revolves entirely around your requirements. Only after passing our rigorous recruitment process, the best carers are selected to work with you, ensuring the highest quality of care.

Continuing Support and Adaptability

We continuously review and update your bespoke Care Plan to ensure it is meeting your evolving needs. Any necessary adjustments are promptly made to accommodate any changing requirements, guaranteeing that you receive the care you deserve.

Contact Us Today

Take the first step in accessing the personalised care you or your loved one deserves. Contact Browns Case Management today to learn more about our comprehensive care services and how we can assist you on your journey to wellness and independence.


What Is Support?

Support is any assistance provided to an individual that helps them maintain their independence but may have a few difficulties throughout their everyday life. Support is available in many different forms and can be a few hours per week to a daily programme and can include:

  • Assistance with household tasks, such as cooking and cleaning.
  • Providing transportation to appointments and social activities.
  • Assisting with rehabilitation.
  • Help with social interactions.

To provide effective support with minimal intrusion on life, Browns Case Management assesses your capabilities, identifying what you can do well along with the things you struggle with or need assistance to complete. We will then create a bespoke support plan that includes goals and targets that will help you maintain your independence. We work with you to recruit experienced support workers and hire those whom you feel happy working with.

While we use the term ‘support worker,’ we understand that you may not be comfortable with such terminology. If you want your support to be known by a different title, assistant or personal assistant for example, please let us know. We are here to make your life as simple as possible.

Respecting Your Home

Our bespoke teams provide care and support in your own home. Sometimes, this can feel a little intrusive, which may result in resistance to our teams providing the help and support you need. However, we have exceptionally high standards when it comes to respecting your home and environment. If you have any concerns, particular requirements or religious, moral or ethical beliefs, our staff will respond professionally, abiding by your wishes where necessary and if safe to do so.

Frequently Asked Questions

We know that bringing in a care team or support worker can be a daunting prospect and you may have an abundance of questions. We’ve answered some of the most commonly asked questions, but if your question hasn’t been answered here, please get in touch.

Funding for care and support needs will come through various channels, including Local Authority Funded Care (Direct Payments), Continuing Health Care, Personal Health Budgets, or Independently Employed. Options regarding the most appropriate funding stream for your care package will be explored with you, ensuring that you are supported to access the method that suits your needs best.

Yes, you can choose. Your case manager will explore all avenues with you, including the advantages and disadvantages of all options, and assist you with your chosen method of care provision.

Yes, we wholeheartedly encourage you and your representatives to assist us in finding the right people to support you with your care needs!

Yes; it is a regulatory obligation for us to ensure safe recruitment. All staff will be subject to an Enhanced DBS and reference check to ensure that they remain suitable for the job we have recruited them for.

Absolutely. CQC are an independent regulator of health and social care services in England and we received our registration in December 2022. We uphold very high standards of care and will be inspected regularly to ensure we provide care that is safe and effective. We are proud of our CQC status and inspection grading will be found on our website and the CQC website.

Your case manager will have overall management of the team, supported by our case management assistant and team administrators. This means there will always be someone available to speak to should you have any queries or concerns.

In the first instance, speak to the case manager who should be able to resolve any issues or concerns that you raise. In the unlikely event that your case manager doesn’t resolve the issue, you can contact the senior team here at Browns and we’ll discuss the situation with you. We hope that it won’t come to that, but you can be assured that we will listen to your concerns and be proactive in our response.